Frequently Asked Questions
Everything you need to know about your Mediheal skincare journey.
Are Mediheal products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated with gentle, high-quality ingredients to ensure they are safe for all skin types, including sensitive skin.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your products cruelty-free?
Mediheal is committed to ethical beauty. We do not test our finished products on animals and we prioritize working with suppliers who uphold these same standards.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.